Mounties has negotiated service provider agreements with various services.

Depending on the service agreement, Mounties will be immediately authorised to transport or alternatively be authorised should the preferred medical aid not have an ambulance available. 

Upon completion of the case, the call center complete the case.

The invoice will be processed by the administration dept, and invoices are send out.

The main member will receive sms until we have received the full payment of the invoice. 

Invoices are send via email and / or registered post to the medical aid, with a copy of the medical report. 

The invoice will be marked, submitted to medical aid / copy. This mean that the invoice is for your reference only.

The invoice payment should be followed up by the main member to ensure early settlement of the invoice. 

There is various reasons for rejection of the invoice. On the remittance advice, the rejection code is added.

Contact the administration office, inform the staff to ensure the invoice is resubmitted to the medical aid scheme ASAP. 

Mounties has agreed rates with the service providers. Occasionally, the medical aid will reduce the invoice.

Mounties will make all possible attempts to have the full amount paid by the medical aid. 

Mounties will make attempts to receive payment from the medical aid scheme.

If medical aid reject the invoice partially or in full, Mounties will accommodate by down payment agreement (T&C will apply). 

Mounties will notify the main member via sms every 30 days of the invoice being outstanding.

When the invoice is 120+ days, a sms & final notice letter is send. This is request full payment / down payment agreement / partial payment within 28 days from date of issue.

Failure to make payment, Mounties will enlist your name to the credit bereau (TransUnion). 

Credit Bereau will reflect your name as having unpaid account, and upon applying for credit at any company for loan / cell phone / clothing, etc. your application will be declined.

The company will inform you that you have been "black listed" / "ITC". 

Mounties will request full payment of the outstanding amount, and proof of payment.

Upon receipt of the proof, Mounties will be obligated to remove the name from the credit bereau.

A reference number & letter will be issued by Mounties to confirm that your name has been removed, and that will allow you to re-apply for the loan / cell phone, etc. 

Ambulance & Emergency Service

First Aid Training (Level 1 / 2 / 3)

First Aid Supplies

Special Event Medical Stand By. 

Head office is in Empangeni, KZN.

Other bases:

Richards Bay

Eshowe

NewCastle 

Mounties is a private ambulance service in KwaZulu Natal, South Africa. 

To all medical aid schemes, workmen's compensation fund (I.O.D / Injury on duty), Road Accident Fund (RAF). 

Mounties has a national emergency number, 0861 24 7 911 (sharecall).

Alternatively, a "SOS" can be sent to 084 6 24 7 911. Upon receipt of the sms, Mounties call center will phone back immediately and obtain the necessary details. 

In case of medical emergencies / non emergencies, Mounties may be contacted directly. Transport from home / doctor's room / clinic / public venue to hospital, will be covered by the medical aid.

Certain medical aid schemes are contracted to preferred services ie: ER24, Netcare911, Meditrac, International SOS, Europ Assistance.

Should the medical aid be contracted, Mounties might be given authorisation to transport from a hospital to another hospital. 

There is various manners to settle the account if not paid by the medical aid scheme. Mounties prefer direct deposit into the bank account.

Mounties has the option of Debit Order now also. The debit order form is available on the website and can be faxed to have it activated.

Cash payments are also welcome, but there is limited time for payments at any of our offices which only operate office hours.